Bridge the gap caused by public health crises: medical humanization and communication skills build a psychological bond that satisfies patients

Table 3 Unstandardized coefficients for the moderated mediation model

Predictor Variables	Outcome variables
Predictor Variables	M (communication)			Y (patient satisfaction)
	b	SE	t	b	SE	t
X (medical humanization)	0.40	0.02	18.03^***	0.22	0.02	10.44^***
M (communication)				0.51	0.02	22.50^***
W (Medical institutional trust)	0.39	0.02	17.38^***	0.18	0.02	8.22^***
X×W	-0.14	0.02	-6.89^***	-0.09	0.02	-4.93^***
R²	0.32			0.51
F	227.06^***			300.67^***

ISSN: 1475-9276