Table 3 Results of Patients’ Accommodation and Acceptability Dimensions
N | N % | Mean (SD) | ||
|---|---|---|---|---|
Do you regard this dispensing unit as comfortable? | No | 79 | 12.5% | |
More or less | 82 | 13.0% | ||
Yes | 469 | 74.4% | ||
Do you regard this dispensing unit as clean? | No | 36 | 5.7% | |
More or less | 64 | 10.2% | ||
Yes | 530 | 84.1% | ||
Please estimate the waiting time from reaching the dispensing unit till receiving your medicines? | 21.1 (55.6) | |||
Do you perceive this time as longtime? | Yes | 85 | 13.5% | |
More or less | 60 | 9.5% | ||
No | 485 | 77.0% | ||
Are the opening hours of this dispensing unit suitable? | No | 90 | 14.3% | |
More or less | 73 | 11.6% | ||
Yes | 467 | 74.1% | ||
Overall Accommodation score | 5.0 (1.4) | |||
Do the staff of the dispensing unit treat patients with respect and courtesy? | No, never | 14 | 2.2% | |
Yes, sometimes | 39 | 6.2% | ||
Yes, always | 577 | 91.6% | ||
Do you regard the service presented at the PHC unit of good quality? | No | 30 | 4.8% | |
More or less | 128 | 20.3% | ||
Yes | 472 | 74.9% | ||
Is your privacy respected throughout the services? | No, never | 41 | 6.5% | |
Yes, sometimes | 24 | 3.8% | ||
Yes, always | 565 | 89.7% | ||
Overall acceptability score | 5.4 (1.0) | |||