Table 2 migrant patients’ experiences determined by PCAT, stratified by NCQA-PCMH Levels (n = 473)

B First-contact in terms of utilization

3.16 ± 0.03

3.14 ± 0.04

3.06 ± 0.09

3.24 ± 0.05

0.16

C First-contact care in terms of access

2.98 ± 0.03

2.87 ± 0.04

2.74 ± 0.07

3.29 ± 0.04

 < 0.001

D Ongoing care

2.89 ± 0.03

2.79 ± 0.04

2.65 ± 0.08

3.20 ± 0.05

 < 0.001

E Coordination of care

3.17 ± 0.04

3.10 ± 0.06

2.95 ± 0.08

3.41 ± 0.06

 < 0.001

F Coordination of information systems

3.33 ± 0.03

3.24 ± 0.04

3.32 ± 0.08

3.52 ± 0.04

 < 0.001

G Comprehensiveness of service available

3.18 ± 0.03

3.04 ± 0.04

3.38 ± 0.05

3.40 ± 0.05

 < 0.001

H Comprehensiveness of service provided

3.25 ± 0.03

3.19 ± 0.03

3.23 ± 0.07

3.38 ± 0.05

 < 0.001

I Family centredness

3.20 ± 0.03

3.13 ± 0.04

2.94 ± 0.10

3.46 ± 0.04

 < 0.001

J Community orientation

3.03 ± 0.03

2.97 ± 0.04

2.84 ± 0.08

3.23 ± 0.06

 < 0.001

K Culturally competent care

3.11 ± 0.03

3.00 ± 0.04

3.20 ± 0.08

3.38 ± 0.05

 < 0.001

Total score

3.12 ± 0.02

3.04 ± 0.03

3.03 ± 0.05

3.34 ± 0.04

 < 0.001