Table 2 Pharmacy staff topic guide

Background

 • Tell me a little about yourself and your work?

 • Tell me about your involvement in MURs (before the training) i.e. how do you identify / select patients for an MUR?

 • Are there any patients / groups you avoid?

 • What do you intend to achieve from undertaking the service?

 • Before the training what was your understanding of an under-served / or ‘hard-to-reach' group?

Evaluation of the use and implementation of the digital learning using the 4 NPT constructs

Coherence

 • Explore professionals’ description of the learning, meaning and sense making

 • Explore views of the purpose, benefits and value of the learning

 • Explore how the learning will fit with the overall goals and activity of the organisation

Cognitive Participation

 • Explore professional opinions of whether the intervention is a good idea

 • Explore commitment and engagement with the learning

 • Explore professionals’ preparedness to invest time and energy

Collective Action

• Explore how the learning was cascaded to the pharmacy team

 • Explore the barriers and facilitators to effective translation into practice & compatibility with pharmacy standard operating procedures

 • Explore the impact on resources, responsibility between staff and other health professionals (e.g. GPs?)

Reflexive Monitoring

 • Appraisal of the learning: has your knowledge of under-served communities changed as a result of using the e-learning, do you have any success stories?

 • Explore the effects of the learning on practice i.e. has this changed the way you undertake MURs as a result of the learning?

 • Feedback: In what ways could the e-learning be improved / adapted?

Any final comments? / thank the pharmacy professional.