Table 1 Aspects and questions included in the survey measuring patients’ experiences of care in Chinese public hospitals
Aspects | Questions |
|---|---|
Environment and Facilities | Q25. Do you think the hospital environment is comfortable and clean? |
Q27. Do you think the orders in the hospitals are maintained well? | |
Q31. Is the layout of different departments reasonable so that outpatients can travel less in the hospital? | |
Q36. Could the facilities in the hospital satisfy your need? | |
Professional competence | Q40. What do you think of the skills of the medical professionals in this hospital? |
Caring attitudes and emotional support | Q18. Were the medical professionals friendly and respectful during this visit? |
Q19. Did the doctor listen to the description of your condition patiently during this visit? | |
Medical costs | Q46. Do you think the amount of money you spent this time was worthwhile regarding to your condition? |
Q47. Do you think the amount of money you spent on registration, diagnosis and treatment this time was reasonable? | |
Communication and information | Q13. Did the doctor explain your condition and related issues concretely? |
Q21. Did the medical professionals inform you of matters that need attention during the treatment? | |
Q22. Are you satisfied with the communication between you and the medical professionals during this visit? | |
Waiting time | Q42. Do you think the waiting time for registration and paying fees was reasonable? |
Q43. Do you think the waiting time for seeing the doctor was reasonable? | |
General satisfaction | Q53. In general are you satisfied with the services in this hospital? |