Table 2 Access dimension definitions [16] and supply examples
Access dimension | Examples |
|---|---|
Availability and accommodation | |
“Health services (either the physical space or those working in health care roles) can be reached both physically and in a timely manner.” | Onsite after-hours (AH) (i.e. after 6 pm weekdays; weekend opening) Same day/walk-in GP appointments |
Affordability | |
“The economic capacity for people to spend resources and time to use appropriate services.” | Size of patient co-payments for GPs and for other co-located services. |
Acceptability | |
“Cultural and social factors determining the possibility for people to accept the aspects of the service.” | Having dedicated culturally safe and appropriate services |
Appropriateness | |
“The fit between services and clients need, its timeliness, the amount of care spent in assessing health problems and determining the correct treatment and the technical and interpersonal quality of the services provided.” | Co-location of allied health professionals and medical specialists Comprehensive assessment and case/ care management |
Approachability | |
“People facing health needs can actually identify that some form of services exists, can be reached, and have an impact on the health of the individual.” | Outreach (e.g. home/residential aged care facility visits) and other programs |