|
Financial access
|
|
NHIS pays the cost of all treatment
|
3.85
|
1.16
|
3.48
|
1.16
|
4.073***
|
|
Cost of services are affordable
|
3.52
|
1.11
|
3.20
|
1.24
|
3.522***
|
|
Exempted patients are treated free of charge
|
3.97
|
1.06
|
3.52
|
1.09
|
5.396***
|
|
Only official fees are charged
|
3.70
|
1.15
|
3.89
|
1.04
|
−2.376**
|
|
Fairness of care
|
|
Staff treat all patients fairly
|
3.40
|
1.36
|
3.49
|
1.32
|
0.863
|
|
Quality of drugs is same for all patients
|
3.37
|
1.30
|
3.40
|
1.30
|
0.316
|
|
Patients treated on first-come-first-served basis
|
3.92
|
1.34
|
3.97
|
1.28
|
0.487
|
|
Very ill patients are treated first
|
4.26
|
1.13
|
4.22
|
1.12
|
−0.457
|
|
Adequacy of resources & services
|
|
Doctors are sufficient
|
2.79
|
1.30
|
2.92
|
1.28
|
−1.303
|
|
Supplies are sufficient
|
3.14
|
1.13
|
3.04
|
1.17
|
−1.136
|
|
Rooms in OPD are sufficient
|
3.24
|
1.31
|
3.24
|
1.29
|
0.080
|
|
Waiting time is reasonable
|
2.75
|
1.37
|
2.94
|
1.30
|
−1.897*
|
|
Drugs are available
|
3.29
|
1.27
|
3.33
|
1.23
|
0.354
|
|
Effectiveness of treatment
|
|
Pharmacy instructions are clear
|
4.56
|
0.63
|
4.51
|
0.65
|
0.988
|
|
Treatment is effective for recovery and cure
|
4.14
|
0.86
|
3.99
|
0.85
|
2.349**
|
|
Quality drugs are given to patients
|
3.97
|
0.91
|
3.92
|
0.86
|
0.714
|
|
Technical care
|
|
Patients are told diagnosis
|
3.38
|
1.48
|
3.30
|
1.44
|
0.691
|
|
Patients are physically examined
|
3.92
|
1.24
|
3.75
|
1.35
|
1.745*
|
|
Lab. and other tests are done
|
3.92
|
1.26
|
3.64
|
1.35
|
2.838**
|
|
Patients are involved in their care
|
3.68
|
1.32
|
3.71
|
1.22
|
−0.274
|
|
Interpersonal care
|
|
Staff show compassion & support to patients
|
4.08
|
0.97
|
4.19
|
0.89
|
−1.519
|
|
Staff are polite & respectful to patients
|
4.12
|
0.98
|
4.19
|
0.91
|
−1.008
|
|
Overall perceived quality of care
|
89.48
|
11.263
|
88.38
|
11.836
|
−1.212
|
