Table 4 T-test on perceived differences in quality of care between insured and uninsured patients

 NHIS pays the cost of all treatment

3.85

1.16

3.48

1.16

4.073***

 Cost of services are affordable

3.52

1.11

3.20

1.24

3.522***

 Exempted patients are treated free of charge

3.97

1.06

3.52

1.09

5.396***

 Only official fees are charged

3.70

1.15

3.89

1.04

−2.376**

 Staff treat all patients fairly

3.40

1.36

3.49

1.32

0.863

 Quality of drugs is same for all patients

3.37

1.30

3.40

1.30

0.316

 Patients treated on first-come-first-served basis

3.92

1.34

3.97

1.28

0.487

 Very ill patients are treated first

4.26

1.13

4.22

1.12

−0.457

 Doctors are sufficient

2.79

1.30

2.92

1.28

−1.303

 Supplies are sufficient

3.14

1.13

3.04

1.17

−1.136

 Rooms in OPD are sufficient

3.24

1.31

3.24

1.29

0.080

 Waiting time is reasonable

2.75

1.37

2.94

1.30

−1.897*

 Drugs are available

3.29

1.27

3.33

1.23

0.354

 Pharmacy instructions are clear

4.56

0.63

4.51

0.65

0.988

 Treatment is effective for recovery and cure

4.14

0.86

3.99

0.85

2.349**

 Quality drugs are given to patients

3.97

0.91

3.92

0.86

0.714

 Patients are told diagnosis

3.38

1.48

3.30

1.44

0.691

 Patients are physically examined

3.92

1.24

3.75

1.35

1.745*

 Lab. and other tests are done

3.92

1.26

3.64

1.35

2.838**

 Patients are involved in their care

3.68

1.32

3.71

1.22

−0.274

 Staff show compassion & support to patients

4.08

0.97

4.19

0.89

−1.519

 Staff are polite & respectful to patients

4.12

0.98

4.19

0.91

−1.008

Overall perceived quality of care

89.48

11.263

88.38

11.836

−1.212