|
Financial access
|
|
NHIS pays the cost of all treatment
|
.721
| | | | | |
|
Cost of services are affordable
|
.711
| | | | | |
|
Exempted patients are treated free of charge
|
.708
| | | | | |
|
Only official fees are charged
|
.570
| | | | | |
|
Fairness of care
|
|
Staff treat all patients fairly
| |
.764
| | | | |
|
Quality of drugs is same for all patients
| |
.763
| | | | |
|
Patients are treated on first-come-first-served basis
| |
.620
| | | | |
|
Very ill patients are treated first
| |
.586
| | | | |
|
Adequacy of resources & services
|
|
Doctors are sufficient
| | |
.784
| | | |
|
Supplies are sufficient
| | |
.739
| | | |
|
Rooms in OPD are sufficient
| | |
.673
| | | |
|
Waiting time is reasonable
| | |
.651
| | | |
|
Drugs are available
| | |
.473
| | | |
|
Effectiveness of treatment
|
|
Pharmacy instructions are clear
| | | |
.585
| | |
|
Treatment is effective for recovery and cure
| | | |
.501
| | |
|
Quality drugs are given to patients
| | | |
.445
| | |
|
Technical care
|
|
Patients are told diagnosis
| | | | |
.738
| |
|
Patients are physically examined
| | | | |
.615
| |
|
Lab. and other tests are done
| | | | |
.610
| |
|
Patients are involved in their care
| | | | |
.557
| |
|
Interpersonal care
|
|
Staff show compassion & support to patients
| | | | | |
.865
|
|
Staff are polite & respectful to patients
| | | | | |
.861
|
