Table 3 Factor analysis of the quality of care scale
Rotated component matrixa | ||||||
|---|---|---|---|---|---|---|
Component | ||||||
1 | 2 | 3 | 4 | 5 | 6 | |
Financial access | ||||||
NHIS pays the cost of all treatment | .721 | |||||
Cost of services are affordable | .711 | |||||
Exempted patients are treated free of charge | .708 | |||||
Only official fees are charged | .570 | |||||
Fairness of care | ||||||
Staff treat all patients fairly | .764 | |||||
Quality of drugs is same for all patients | .763 | |||||
Patients are treated on first-come-first-served basis | .620 | |||||
Very ill patients are treated first | .586 | |||||
Adequacy of resources & services | ||||||
Doctors are sufficient | .784 | |||||
Supplies are sufficient | .739 | |||||
Rooms in OPD are sufficient | .673 | |||||
Waiting time is reasonable | .651 | |||||
Drugs are available | .473 | |||||
Effectiveness of treatment | ||||||
Pharmacy instructions are clear | .585 | |||||
Treatment is effective for recovery and cure | .501 | |||||
Quality drugs are given to patients | .445 | |||||
Technical care | ||||||
Patients are told diagnosis | .738 | |||||
Patients are physically examined | .615 | |||||
Lab. and other tests are done | .610 | |||||
Patients are involved in their care | .557 | |||||
Interpersonal care | ||||||
Staff show compassion & support to patients | .865 | |||||
Staff are polite & respectful to patients | .861 | |||||