Table 2 Factor extraction through principal component analysis

Horizontal SC (trust)

I trust most people in this community

.046

.799

.274

.077

I trust my village elders

.035

.885

.162

.089

I trust my Assembly man/women

.067

.827

.178

.128

Horizontal SC (action)

Most people in this community will help others when they are in need

.117

.319

.730

.022

People in this community will contribute money to projects even if they don’t benefit themselves

.088

.134

.842

.139

People in this community will collaborate to solve any health services related problem

.128

.193

.769

.038

Vertical SC (HCP)

The doctor/ med. assistant/ nurse are compassionate and very supportive

.769

.063

.024

.043

The doctor/ med. assistant/ nurse treated me respectfully

.759

.070

.008

.087

There are sufficient good doctors/med. assistants/ nurses

.646

-.084

.207

.073

I received all prescribed drugs from the facility

.641

.061

.068

.041

There are adequate consulting rooms and medical equipment

.662

-.066

.165

.059

There is a well-organized and fair queuing system

.695

.122

.021

.088

Health personnel treats insured patients in an equal way as non-insured

.588

.051

.011

.116

Vertical SC (NHIS)

The information from the NHIS is adequate

.010

.060

.035

.748

The NHIS is trustworthy

.149

.093

.068

.768

The services covered in the NHIS package are adequate

.202

.101

.079

.761