Table 1 Strategies used “Often or Always” prior to and after OPI implementation
(5-point likert scale responses: never, rarely, sometimes, often, always) | ||
|---|---|---|
(n = 127)* | ||
% reporting strategies used before implementation of OPI | % reporting strategies used after implementation of OPI | |
Assistance of patient’s family and/or friends who speak needed language | 52 | No data available |
Face-to-face professional interpreters | 37 | 24 |
Assistance of other providers who speak needed language | 35 | 16 |
Assistance of administrative staff who speak needed language | 23 | 11 |
Asking patients to bring their own interpreters to appointments | 11 | 4 |
Assistance of other patients who speak needed language | 6 | 7 |
Volunteer language interpreters | 4 | 2 |
Referrals to other agencies | 3 | 2 |