Table 2 Health Coaching Decisions, Roles and Interventions
From: Reduction of inequalities in health: assessing evidence-based tools
Types of Decisions | Health Coach Role | Delivery Strategies & Resources |
|---|---|---|
Self-care and triage to appropriate level of professional care | Approach: 'Coaching' to develop self-confidence & skills 'Active' listening and feedback | • Health coaching services ○ in person ○ group ○ telephone call center |
Chronic condition management (e.g. congestive heart failure, coronary heart disease, asthma, chronic obstructive pulmonary disease, diabetes, arthritis and chronic low-back pain) | Process: 1. Assess Decision Making Needs Strengths and deficits in knowledge, values clarity, skills, support, resources | • Online decision support worksheets to capture processes of decision support |
Preference-sensitive health care options and related social decisions (e.g. menopause options, abnormal uterine bleeding, home versus institutional care, end of life care, education, employment, housing arrangements, child care, retirement) | 2. Address Decision Making Needs • Information • Values clarification • Support and Skills Development: problem solving, decision making, communication, behaviour change, navigation to support and resources | • Online library of information, decision aids, and interventions • Online training programs ○ professional schools ○ high schools |
3. Facilitate progress in decision making and implementation | ||
4. Facilitate transfer of learning to future decisions |