Table 5 Perceived quality of care by insurance status
Indicators of perceived quality of care | Non-insured | Insured | t-test | p-value | ||
|---|---|---|---|---|---|---|
Mean | SD | Mean | SD | |||
Perceived availability of health care providers, supplies, and physical resources | ||||||
Medical supplies and equipment are sufficient | 5.3 | 0.8 | 5.2 | 0.7 | −0.671 | 0.503 |
Rooms are sufficient | 4.8 | 0.7 | 4.9 | 0.7 | −0.522 | 0.602 |
Health care providers are appropriate for women | 4.5 | 0.9 | 4.8 | 0.9 | −2.375 | 0.018 |
There are sufficient high-quality health care providers | 5.0 | 0.7 | 5.1 | 0.7 | −1.706 | 0.089 |
Medicine for all illnesses is always available | 4.3 | 1.3 | 4.2 | 1.1 | 0.195 | 0.838 |
Perceived quality of health care delivery | ||||||
Health care providers conduct quality diagnostic exams | 5.3 | 0.8 | 5.2 | 0.7 | 2.123 | 0.034 |
Health care providers make appropriate drug prescriptions | 5.0 | 0.5 | 4.9 | 0.6 | 0.767 | 0.444 |
The quality of drugs prescribed is good | 4.9 | 0.6 | 4.9 | 0.7 | 1.152 | 0.250 |
Treatment provided is efficient and effective | 4.6 | 0.7 | 4.7 | 0.8 | −0.172 | 0.863 |
Perceived quality of health care provider conduct | ||||||
Health care providers show compassion and support for patients | 4.8 | 1.0 | 4.7 | 0.8 | 0.214 | 0.831 |
Health care providers are respectful to patients | 5.2 | 0.9 | 5.3 | 0.7 | −1.490 | 0.137 |
Health care providers provide quality follow-up care | 4.7 | 0.7 | 4.6 | 0.8 | 1.391 | 0.165 |
Health care providers are welcoming during consultations | 5.4 | 0.7 | 5.3 | 0.7 | 1.740 | 0.083 |
Health care providers respect patient confidentiality | 5.6 | 0.6 | 5.5 | 0.7 | 1.922 | 0.055 |
Facility assistants are friendly and helpful to patients | 5.0 | 0.7 | 5.2 | 0.7 | −2.556 | 0.011 |
Facility assistants respond to patients questions | 5.4 | 0.7 | 5.6 | 0.5 | −3.069 | 0.002 |
Perceived financial and physical accessibility to care | ||||||
Alternative payment options are available | 2.9 | 1.6 | 2.9 | 1.7 | −0.086 | 0.931 |
The cost of services is manageable | 4.4 | 0.7 | 4.6 | 0.7 | −3.629 | <0.001 |
The cost of prescribed drugs is manageable | 4.2 | 0.8 | 4.6 | 0.7 | −4.094 | <0.001 |
Distance to the facility is accessible | 3.2 | 3.0 | 2.9 | 1.7 | 1.283 | 0.200 |
Health care providers give sufficient time to their patients | 5.4 | 0.7 | 5.2 | 0.8 | 2.300 | 0.022 |
Perceived quality of physical structure of facility | ||||||
Health facility is clean and orderly | 5.5 | 0.7 | 5.4 | 0.7 | 1.673 | 0.095 |
Easy to identify location of specific services at facility | 4.8 | 0.6 | 4.9 | 0.6 | −0.581 | 0.562 |
Patients feel comfortable and safe while waiting | 5.2 | 0.8 | 5.1 | 0.7 | 0.191 | 0.849 |
Overall patient satisfaction 1 | 115.2 | 9.2 | 115.5 | 7.2 | −0.427 | 0.670 |