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Table 1 Characteristics and PCAT scores of the participants stratified by CHC, n (%)

From: The institutional primary healthcare service quality and patients’ experiences in Chinese community health centres: results from the Greater Bay Area study, China

  HHG (n = 90) HL (n = 183) JH (n = 213) LD (n = 149) LH (n = 396) SY (n = 537) Total (N = 1568)
Age (years)
 18–25 4 (4.4) 0 (0.0) 0 (0.0) 9 (6.0) 6 (1.5) 1 (0.2) 20 (1.3)
 26–30 14 (15.6) 0 (0.0) 0 (0.0) 24 (16.1) 3 (0.8) 14 (2.6) 55 (3.5)
 31–40 30 (33.3) 3 (1.6) 33 (15.5) 29 (19.5) 4 (1.0) 28 (5.2) 127 (8.1)
 41–50 13 (14.4) 11 (6.0) 40 (18.8) 15 (10.1) 24 (6.1) 27 (6.1) 130 (8.3)
 51–60 9 (10.0) 30 (16.4) 34 (16.0) 20 (13.4) 79 (19.9) 79 (14.7) 251 (16.0)
  > 60 20 (22.2) 139 (76.0) 106 (49.8) 52 (34.9) 280 (70.7) 388 (72.3) 985 (62.8)
Sex
 Male 22 (24.4) 81 (44.3) 78 (36.6) 74 (49.7) 206 (52.0) 232 (43.2) 693 (44.2)
 Female 68 (75.6) 102 (55.7) 135 (63.4) 75 (50.3) 190 (48.0) 305 (56.8) 875 (55.8)
Education
 Uneducated 1 (1.1) 1 (0.5) 4 (1.9) 5 (3.4) 1 (0.3) 3 (0.6) 15 (1.0)
 Primary school 5 (5.6) 16 (8.7) 51 (23.9) 15 (10.1) 69 (17.4) 46 (8.6) 202 (12.9)
 Middle school 6 (6.7) 50 (27.3) 78 (36.6) 34 (22.8) 96 (24.2) 144 (26.8) 408 (26.0)
 High school 17 (18.9) 88 (48.1) 25 (11.7) 26 (17.4) 146 (36.9) 235 (43.8) 537 (34.2)
  ≥ College 61 (67.8) 28 (15.3) 55 (25.8) 69 (46.3) 84 (21.2) 109 (20.3) 406 (25.9)
Annual family income (RMB, yuan)
  < 100,000 30 (33.3) 58 (31.7) 67 (31.5) 54 (36.2) 54 (36.2) 51 (12.9) 380 (24.2)
 100,000–150,000 20 (22.2) 32 (17.5) 59 (27.7) 21 (14.1) 21 (14.1) 112 (28.3) 347 (22.1)
 150,000–210,000 24 (26.7) 49 (26.8) 61 (28.6) 27 (18.1) 27 (18.1) 161 (40.7) 434 (27.7)
  ≥ 210,000 16 (17.8) 44 (24.0) 26 (12.2) 47 (31.5) 47 (31.5) 72 (18.2) 407 (26.0)
Annual out-of-pocket medical expenditures (RMB, yuan)
  ≤ 800 38 (42.2) 83 (45.4) 51 (23.9) 29 (19.5) 6 (1.5) 151 (28.1) 358 (22.8)
 800–1800 16 (17.8) 53 (29.0) 62 (29.1) 24 (16.1) 52 (13.1) 203 (37.8) 410 (26.1)
 1800–3000 10 (11.1) 16 (8.7) 22 (10.3) 24 (16.1) 100 (25.3) 69 (12.8) 241 (15.4)
  > 3000 26 (28.9) 31 (16.9) 78 (36.6) 72 (48.3) 238 (60.1) 114 (21.2) 559 (35.7)
Medical insurance
 Urban resident 9 (10.0) 7 (3.8) 37 (17.4) 39 (26.2) 124 (31.3) 10 (1.9) 226 (14.5)
 Employee 71 (78.9) 173 (94.5) 166 (77.9) 105 (70.5) 266 (67.2) 520 (96.8) 1301 (83.0)
 Business insurance 10 (11.1) 3 (1.6) 10 (4.7) 5 (3.4) 6 (1.5) 7 (1.3) 41 (2.6)
Diabetes
 No 85 (94.4) 128 (69.9) 179 (84.0) 117 (78.5) 264 (66.7) 377 (70.2) 1150 (73.3)
 Yes 5 (5.6) 55 (30.1) 34 (16.0) 32 (21.5) 132 (33.3) 160 (29.8) 418 (26.7)
Hypertension
 No 71 (78.9) 67 (36.6) 132 (62.0) 85 (57.0) 154 (38.9) 176 (32.8) 685 (43.7)
 Yes 19 (21.1) 116 (63.4) 81 (38.0) 64 (43.0) 242 (61.1) 361 (67.2) 883 (56.3)
PCAT scores
 First contact in terms of utilization 2.92 ± 0.75* 3.16 ± 0.53* 3.25 ± 0.57* 3.17 ± 0.59* 2.83 ± 0.57* 3.84 ± 0.31 3.31 ± 0.65
 First-contact care in terms of access 2.32 ± 0.57* 2.71 ± 0.52* 2.68 ± 0.49* 2.99 ± 0.51* 2.32 ± 0.45 3.76 ± 0.28 2.97 ± 0.74
 Ongoing care 2.13 ± 0.63* 2.87 ± 0.52* 2.71 ± 0.53* 2.91 ± 0.41* 2.46 ± 0.48* 3.96 ± 0.14 3.08 ± 0.78
 Coordination of care 2.49 ± 0.58* 2.77 ± 0.49* 3.00 ± 0.55* 3.35 ± 0.56* 2.61 ± 0.54* 3.88 ± 0.29 3.20 ± 0.72
 Coordination of information systems 2.66 ± 0.65* 3.22 ± 0.61* 3.38 ± 0.56* 3.30 ± 0.52* 3.22 ± 0.61* 4.00 ± 0.06 3.31 ± 0.74
 Comprehensiveness of services available 3.21 ± 0.51* 2.72 ± 0.72* 3.41 ± 0.34* 3.19 ± 0.52* 2.91 ± 0.60* 3.96 ± 0.21 3.36 ± 0.67
 Comprehensiveness of services provided 2.75 ± 0.59* 3.02 ± 0.56* 3.35 ± 0.45* 3.08 ± 0.46* 2.51 ± 0.53* 3.91 ± 0.15 3.23 ± 0.70
 Family centredness 2.99 ± 0.65* 2.89 ± 0.58* 2.95 ± 0.63* 3.14 ± 0.46* 2.50 ± 0.51* 3.97 ± 0.14 3.20 ± 0.75
 Community orientation 2.64 ± 0.71* 2.89 ± 0.46* 2.76 ± 0.55* 3.14 ± 0.45* 2.37 ± 0.52* 3.73 ± 0.34 3.04 ± 0.72
 Culturally competent care 2.92 ± 0.63* 2.99 ± 0.69* 3.28 ± 0.59* 2.64 ± 0.64* 2.59 ± 0.56* 3.94 ± 0.20 3.22 ± 0.76
 Global PCAT score 2.71 ± 0.40* 2.93 ± 0.43* 3.08 ± 0.33* 3.07 ± 0.35* 2.56 ± 0.29* 3.89 ± 0.13 3.19 ± 0.61
  1. Data are mean (SD) or n (%)
  2. Abbreviations: CHC Community health centres, PCAT Primary Care Assessment Tools
  3. *P < 0.05, compared to SY. P-value is based on Welch’s analysis of variance (ANOVA)