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Table 3 Evidence of effects in Alberta

From: Improving access to primary health care: a cross-case comparison based on an a priori program theory

Box Impact Evidence Source
10 Consumer ability to perceive Patients’ knowledge about PHC services increased, contributing to increased patients’ ability to perceive need for care. Interviews
11 Consumer ability to seek Exposure to services at the pop-ups improved patients’ knowledge about healthcare options they could access after the pop-up. Interviews
12 Consumer ability to reach social/ community services Patients were more aware of how to reach services after the pop-up. Interviews
13 Consumer ability to reach PMC Primary care practitioners accepted new patients at the pop-ups for ongoing PHC and consumers were able to reach these services after the pop-up. interviews
20, 22 Health providers (incl GP/FPs), community, social service providers have knowledge skills & confidence After the pop-ups, service providers reported they understood barriers faced by people accessing care and how to mitigate these barriers.
Interview data indicated this knowledge was enhanced by participation in the intervention.
Other provider survey, interviews
21 Services have policies, processes, procedures Service providers reported they assessed and, where required, modified their organization’s policies, processes and procedures based on what was learned at the pop-up events. Interviews
30 Collaborative inter-professional working relationships After the pop-ups, service providers reported that their organizations do inter-organizational planning “well”.
Interview data suggested increased collaboration between service providers because of their experience at the pop-ups.
Other provider survey, interviews
31 Appropriate referrals After the pop-ups, service providers reported that their organizations do referrals “well”.
Interview data indicated that service providers continued to implement the principle of warm handoffs in standard care after the pop-ups.
Other provider survey, interviews