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Table 1 Factors influencing good outcomes under personalisation

From: Personalisation schemes in social care and inequality: review of the evidence and early theorising

Studies and sample sizes/methodsFactors identified
Arksey and Baxter (2012)
30 qualitative interviews of service suers
Informal networks and support
Knowledge and skills in navigating complex bureaucratic systems
Capacity to self-manage funds
Dew et al. (2013)
Focus groups with providers (60 participants)
Knowledge of where to access information
Graham (2015)
document review, 15 unstructured qualitative interviews
Informal networks and support
Laragy and Ottoman (2011)
Participant observation of families,
12 qualitative interviews with family representatives
Informal networks and support
Knowledge of where to access information
Capacity to self-manage funds
Mavromaras et al. (2016)
surveys with participants and their families (6246),
surveys with providers (2672)
qualitative interviews with participants and their families (123)
qualitative interviews with survey providers (50)
qualitative itnerviews with other stakeholders (114)
Comparison group with clients of non-personalised services –
surveys with service recipients and their families (3877),
Education
Informal networks and support
Knowledge and skills in navigating complex bureaucratic systems
Household income
National Audit Office (2013)
Surveys service users (completed sample 69,000)
Informal networks and support
Knowledge and skills in navigating complex bureaucratic systems
Netten et al. (2012)
Randomised control trial of service suers.
With an overall sample of 1000 service users
Interviews, questionnaires, household demographics
Education
Employed
Stevens and Wilberforce (2008)
130 qualitative interviews with service providers
Knowledge and skills in navigating complex bureaucratic systems
Warr et al.(2017)
42 qualitative interviews with service users
Education
Knowledge and skills in navigating complex bureaucratic systems