Table 1 Factors influencing good outcomes under personalisation

Arksey and Baxter (2012)

30 qualitative interviews of service suers

Informal networks and support

Knowledge and skills in navigating complex bureaucratic systems

Capacity to self-manage funds

Dew et al. (2013)

Focus groups with providers (60 participants)

Knowledge of where to access information

Graham (2015)

document review, 15 unstructured qualitative interviews

Informal networks and support

Laragy and Ottoman (2011)

Participant observation of families,

12 qualitative interviews with family representatives

Informal networks and support

Knowledge of where to access information

Capacity to self-manage funds

Mavromaras et al. (2016)

surveys with participants and their families (6246),

surveys with providers (2672)

qualitative interviews with participants and their families (123)

qualitative interviews with survey providers (50)

qualitative itnerviews with other stakeholders (114)

Comparison group with clients of non-personalised services –

surveys with service recipients and their families (3877),

Education

Informal networks and support

Knowledge and skills in navigating complex bureaucratic systems

Household income

National Audit Office (2013)

Surveys service users (completed sample 69,000)

Informal networks and support

Knowledge and skills in navigating complex bureaucratic systems

Netten et al. (2012)

Randomised control trial of service suers.

With an overall sample of 1000 service users

Interviews, questionnaires, household demographics

Education

Employed

Stevens and Wilberforce (2008)

130 qualitative interviews with service providers

Knowledge and skills in navigating complex bureaucratic systems

Warr et al.(2017)

42 qualitative interviews with service users

Education

Knowledge and skills in navigating complex bureaucratic systems