Overseeing health care facilities in Shanghai, China: regulatory regime, activities and challenges of the governmental regulatory system

Table 7 Complaints against health care facilities received by HSAs in Shanghai between 2013 and 2017

Year	Complaints received	Top three kinds of complaints received and their ranks in a year
Year	Complaints received	1	2	3
2013	763	Fraud by hiring decoys	Illegal advertisement	Unqualified medical staff
2014	589	Illegal advertisement	Unqualified medical staff	Fraud by hiring decoys
2015	501	Unqualified medical staff	Illegal advertisement	Out-of-scope practice
2016	592	Unqualified medical staff	Illegal advertisement	Fraud by hiring decoys
2017	541	Unqualified medical staff	Fraud by hiring decoys	Illegal advertisement

SOURCE: Authors’ analysis of data from the Complaints Registration Database estalished by the Agency for Inspection and Supervision, Shanghai Municipal Health Commission
Complaints received refer to the number of complaints received by HSAs in a year. Fraud by hiring decoys refers to an illegal activity in which a health care facility cheats patients by hiring decoy employees to convince patients to receive unnecessary services (in Chinese: Yituo). Unqualified medical staff refers to a health care facility employing unqualified medical staff to provide medical services. Illegal advertisement refers to a health care facility releasing unapproved or mendacious medical advertisements via social media

ISSN: 1475-9276