Skip to main content

Advertisement

Table 4 Outpatients’ experiences of care by city- and county-level hospitals (%)

From: Exploring pathways to outpatients’ satisfaction with health care in Chinese public hospitals in urban and rural areas using patient-reported experiences

  City-level hospitals (N = 1686) County-level hospitals (N = 3096)  
Positive responses Negative responses Positive responses Negative responses
Environment and facilities
 Q25 Environment 85.1 14.9 73.0 27.0 ***
 Q27 Orders 74.2 25.8 66.8 33.2 ***
 Q31 Layout 69.7 30.3 62.1 37.9 ***
 Q36 Facilities 77.8 22.2 71.9 28.1 ***
Professional competence
 Q40 Skills 71.5 28.5 53.1 46.9 ***
Caring attitudes and emotional support
 Q18 Friendly & respectful 82.3 17.7 78.3 21.7 **
 Q19 Patiently 83.2 16.8 80.6 19.4 *
Medical costs
 Q46 Overall expense 60.5 39.5 61.4 38.6  
 Q47 Detailed expense 62.6 37.4 61.3 38.7  
Communication and information
 Q13 Explain 69.8 30.2 66.8 33.2 *
 Q21 Inform 81.4 18.6 75.1 24.9 ***
 Q22 Communication 81.9 18.1 78.7 21.3 **
Waiting time
 Q42 Registration & paying fees 41.3 58.7 42.5 57.5  
 Q43 Seeing the doctor 33.6 66.4 37.2 62.8 *
General satisfaction
 Q53 General satisfaction 80.8 19.2 70.3 29.7 ***
  1. *P < 0.05, **P < 0.01, ***P < 0.001