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Table 3 Multiple stakeholders’ perspective to achieve people-centred health care (PCC) services integrated to the WHO framework

From: Using concept mapping to identify policy options and interventions towards people-centred health care services: a multi stakeholders perspective

  Health professionalsa Lay-personsa
1. ENGAGING AND EMPOWERING PEOPLE & COMMUNITIES (132)
 1. Engaging and empowering individuals and families (59) 1,2,3,4 5,6,7
 2. Engaging and empowering communities (16) 1,2,3,4  
 3. Engaging and empowering informal carers (18) 1,2,3,4 6
 4. Reaching the underserved & marginalized (39) 1,2,3,4 5,6,7
2. STRENGTHENING GOVERNANCE & ACCOUNTABILITY (35)
 5. Bolstering participatory governance (18) 1,2,3,4  
 6. Enhancing mutual accountability (17) 1,2,3,4 6
3. REORIENTING THE MODEL OF CARE (105)
 7. Defining service priorities based on life-course needs, respecting social preferences (21) 1,2,3,4 6,7
 8. Revaluing promotion, prevention and public health (45) 1,2,3,4 5,6,7
 9. Building strong primary care-based systems (24) 1,2,3,4 5,6,7
 10. Shifting towards more outpatient and ambulatory care (6) 4 6,7
 11. Innovating and incorporating new technologies (9) 1,3 5,6,7
4. COORDINATING SERVICES WITHIN AND ACROSS SECTORS (59)
 12. Coordinating care for individuals (16) 1,3,4 5,6,7
 13. Coordinating health programs and providers (10) 1,2,3,4 7
 14. Coordinating across sectors (33) 1,2,3,4 6,7
5. CREATING AN ENABLING ENVIRONMENT (121)
 15. Strengthening leadership and management for change (3) 1,4  
 16. Strengthening information systems and knowledge (11) 1,2,3 5,7
 17. Striving for quality improvement and safety (11) 1,2,3 6,7
 18. Reorienting the health workforce (50) 1,2,3,4 5,6,7
 19. Aligning regulatory frameworks (9) 1,2,3,4 5,7
 20. Improving funding and reforming payment systems (37) 1,2,3,4 5,6,7
  1. The 452 policy options or interventions to achieve PCC are sorted under the five strategies and 20 strategic approaches from the WHO framework on integrated, people-centred health services (WHO, 2016)
  2. The numbers between brackets refer to the number of statements sorted under each strategic approach
  3. aNumber assigned to the concept mapping workshops, as described in Table 1