Table 3 Multiple stakeholders’ perspective to achieve people-centred health care (PCC) services integrated to the WHO framework
Health professionalsa | Lay-personsa | |
|---|---|---|
1. ENGAGING AND EMPOWERING PEOPLE & COMMUNITIES (132) | ||
1. Engaging and empowering individuals and families (59) | 1,2,3,4 | 5,6,7 |
2. Engaging and empowering communities (16) | 1,2,3,4 | |
3. Engaging and empowering informal carers (18) | 1,2,3,4 | 6 |
4. Reaching the underserved & marginalized (39) | 1,2,3,4 | 5,6,7 |
2. STRENGTHENING GOVERNANCE & ACCOUNTABILITY (35) | ||
5. Bolstering participatory governance (18) | 1,2,3,4 | |
6. Enhancing mutual accountability (17) | 1,2,3,4 | 6 |
3. REORIENTING THE MODEL OF CARE (105) | ||
7. Defining service priorities based on life-course needs, respecting social preferences (21) | 1,2,3,4 | 6,7 |
8. Revaluing promotion, prevention and public health (45) | 1,2,3,4 | 5,6,7 |
9. Building strong primary care-based systems (24) | 1,2,3,4 | 5,6,7 |
10. Shifting towards more outpatient and ambulatory care (6) | 4 | 6,7 |
11. Innovating and incorporating new technologies (9) | 1,3 | 5,6,7 |
4. COORDINATING SERVICES WITHIN AND ACROSS SECTORS (59) | ||
12. Coordinating care for individuals (16) | 1,3,4 | 5,6,7 |
13. Coordinating health programs and providers (10) | 1,2,3,4 | 7 |
14. Coordinating across sectors (33) | 1,2,3,4 | 6,7 |
5. CREATING AN ENABLING ENVIRONMENT (121) | ||
15. Strengthening leadership and management for change (3) | 1,4 | |
16. Strengthening information systems and knowledge (11) | 1,2,3 | 5,7 |
17. Striving for quality improvement and safety (11) | 1,2,3 | 6,7 |
18. Reorienting the health workforce (50) | 1,2,3,4 | 5,6,7 |
19. Aligning regulatory frameworks (9) | 1,2,3,4 | 5,7 |
20. Improving funding and reforming payment systems (37) | 1,2,3,4 | 5,6,7 |