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Table 1 Structure of certification standards for pharmacies, specialist practices and dental practices

From: Introduction of safety and quality standards for private health care providers: a case-study from the Republic of Srpska, Bosnia and Herzegovina

  Pharmacies   Specialist practices   Dental practices
1. Management of the pharmacy 1. Management of the practice 1. Management of the practice
  1.1 Legal status of the pharmacy   1.1 Legal status of the practice   1.1 Legal status of the practice
  1.2 Human resource management   1.2 Human resource management   1.2 Human resource management
  1.3 Control of documents   1.3 Control of documents   1.3 Control of documents
  1.4 Risk management (adverse events)   1.4 Risk management (adverse events)   1.4 Risk management (adverse events)
  1.5 Fire protection and occupational safety   1.5 Fire protection and occupational safety   1.5 Fire protection and occupational safety
    1.6 Safe environment for staff and patients   1.6 Safe environment for staff and patients
    1.7 Equipment in the practice   1.7 Equipment in the practice
2. Services provided by the pharmacy 2. Safety of services 2. Dental services
      2.1 Safety of services
  2.1 Communication with patients   2.1 Information and communication with patients   2.2 Information and communication with patients
  2.2 Self-care and self-medication     
  2.3 Patients’ rights     
3. Documentation in the pharmacy 3. Medical documentation 3. Medical documentation
4. Staff of the pharmacy 4. Staff of the practice 4. Staff of the practice
5. Physical conditions 5. Control of healthcare-acquired infections 5. Control of healthcare-acquired infections
  5.1 Premises of the pharmacy   5.1 Cleaning of premises and surfaces   5.1 Cleaning of premises and surfaces
  5.2 Physical accessibility     
    5.2 Hand hygiene   5.2 Hand hygiene
    5.3 Personal protective equipment   5.3 Personal protective equipment
    5.4 Prevention of exposure to blood borne viruses   5.4 Prevention of exposure to blood borne viruses
    5.5 Decontamination and sterilization of instruments and equipment   5.5 Decontamination and sterilization of instruments and equipment
6. Safety of medicines and pharmaceutical waste management   5.6 Medical waste management   5.6 Medical waste management
  1. Note: Based on ASKVA’s certification standards for pharmacies [50], specialist practices [51] and dental practices [52]