Table 3 Valued structural aspects of care and exemplary quotations

Preventative health and chronic disease management

“To me the doctor’s office, they don’t tell you about preventative things. They tell you about treating things. And I want prevention, I don’t want to treat a problem, I want to prevent a problem from becoming more of a problem.”

“I just come get my check here and so I can bring the result back to [my doctor] so I can say, ‘Over the few months that I haven’t seen you, here’s what’s been happening.”

Expeditious, free, and multiple services

“This is great. I walk in, I see one person, I see another person, the tests are right there, the results are right there, I didn’t have to go to the lab, I didn’t have to wait, I didn’t have to go upstairs with an elevator. So everything was just right there. Perfect.”

“Like I said, we are in the ghetto. A lot of people around here don’t have money, a lot of people around here are struggling. So with it being free, it’s accessible for everybody who wants it.”

Location

“As far as it being right here, sitting right here across from Dudley Station, as crowded as Dudley Station is, it is very accessible. If it was somewhere else I don’t think it’d be that accessible, because this is the center of the transportation system.”

“This is an area where a lot of people do need to get tested because as you look around, this is a harsh area. There’s a lot of drugs, a lot of prostitution, a lot of that type of stuff. And some people don’t feel comfortable going to the doctor’s or, don’t have the insurance to go to the doctors. So with this Van being there, they can go right there…”.