Table 2 Factors influencing community members’ perceptions of a rural health post in Sololá Department, Guatemala
Core category | Influential Factor | |
|---|---|---|
Facilitator | Barrier | |
Clinic operations | Health post is located close to home. | Health post hours of operation are unclear. |
Consultation time with provider is quick and convenient. | Health post hours of operation are limited. | |
Consultation time with provider is too long. | ||
Health post wait time is too long. | ||
Participant is immobile or home-bound and health post does not provide home visits. | ||
Visits and consultations | Participant prefers physician over midlevel provider. | Provider does not speak participant’s preferred language. |
Professionalism is displayed by staff and providers. | Participant harbors mistrust toward provider. | |
Health post clerical staff interaction is negative. | ||
Participant prefers injection over orally administered medications. | ||
Provider does not perform physical examination. | ||
Medications and resources | Free medications are provided by the health post. | Health post is unable to fill medication prescription from own stock. |
Social assistance programs are sponsored by the health post. | Health post distributes expired medications. | |
Educational and training activities are offered by the health post. | X-ray and other diagnostic tests are not available. | |