Priority Issue | Identified by | Specific solutions suggested to address the priority |
---|---|---|
Home | • Travellers • Homeless & Sex workers | • Need satisfactory accommodation for any effective primary care engagement to happen • Supports afforded by stable accommodation needed to continue |
Two-tier system | • Young mothers • Migrants | • Need for flexibility around eligibility and referral criteria for primary care services • Increased availability of information on entitlements and ways to engage with primary care |
Healthcare encounters | • Migrants • Travellers • Migrants & Drug users • All groups | • Better communication in primary care, including availability of trained interpreters • Better communication in primary care; awareness of general literacy and health literacy of patients • Educating professionals on communication skills and empathy • Understanding adversity faced by patients • Show more empathy with the patient |
Complex health needs | • Young mothers • Travellers • All groups | • Improved knowledge of and availability of community mental health services • Promotion of tolerance and awareness of prejudice • Supports to access primary care including engaging peer advocates or key workers; modelled on the Traveller group advocacy role |