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Table 5 Components of interventions per access dimension

From: Equity of access to primary healthcare for vulnerable populations: the IMPACT international online survey of innovations

  Components of interventions relating to access dimensions
Supply-side dimensions of accessibility of services Approachability Acceptability Availability and Accommodation Affordability Appropriateness
Examples of components of interventions per dimension of access Navigation and information Adaptation to needs of specific populations Outreach from PHC into community setting Defraying costs to patients Comprehensive PHC team - One Stop Shop
Facilitated referral for services Community health worker Virtual consultation with health provider PHC network with community organisations
Proactive identification of needs (e.g. early health assessments) Expanded scope of practice of health professionals PHC Case Manager
Transparency Geographic location of PHC services
Demand-side abilities of patients to access services Ability to perceive Ability to seek Ability to reach Ability to pay Ability to engage
Examples of components of interventions per dimension of access Health and service literacy Education and self-management coaching (e.g. access to education material or devices to track your own health) Transportation options to access services No out-of-pocket costs for patients Proactive role and participation of patients and carers (e.g. setting goals, priorities and actions for the healthcare plan)
Peer-support workers Connecting with social groups/social support Community governance model (e.g. community-led services)