Table 3 Multivariate analysis: patient and institutional factors associated with quality of care for the chronic disease

Get medical care in the evenings, on weekends, or holidays

^aConvenience (traveling time)

^aAccessibility (access out-of-office hours by phone or text message)

Healthcare professional reviewed with you all the medications

Health professionals always/ often encourage you to ask questions

Healthcare professional contacts you to see how things are going

 Guangzhou

1

1

1

1

1

1

 Shenzhen

3.31*** (2.06 5.34)

1.02 (0.64 1.62)

1.82* (1.13 2.93)

1.04 (0.66 1.63)

2.66*** (1.67 4.23)

3.92*** (2.43 6.32)

 Dongguan

6.09*** (3.52 10.53)

1.40 (0.86 2.30)

2.71*** (1.66 4.44)

2.48*** (1.54 4.00)

3.47*** (2.13 5.65)

5.48*** (3.28 9.16)

CHC vs. hospital

1.13 (0.84 1.89)

2.60*** (1.79 3.77)

0.97 (0.67 1.41)

0.89 (0.62 1.27)

0.81 (0.56 1.16)

0.66* (0.45 0.97)

Age (Mean)

1.00 (1.00 1.02)

1.00 (1.00 1.00)

1.00 (1.00 1.00)

1.00 (1.00 1.00)

1.00 (1.00 1.00)

1.00 (1.00 1.00)

 Female vs male

1.00 (0.97 1.02)

0.99 (0.89 1.10)

1.00 (0.95 1.05)

0.99 (0.95 1.04)

0.76 (0.53 1.10)

0.74 (0.50 1.08)

 Married vs. not married

1.35 (0.73 2.51)

1.29 (0.72 2.29)

0.65 (0.37 1.16)

0.69 (0.39 1.22)

0.78 (0.44 1.41)

0.80 (0.44 1.48)

 Registered resident vs. non-registered resident

1.31 (0.83 2.06)

1.00 (0.66 1.52)

1.23 (0.81 1.86)

0.80 (0.53 1.20)

1.03 (0.68 1.55)

1.52 (0.99 2.33)

 Retired vs. others

0.72 (0.45 1.13)

1.61* (1.07 2.40)

1.31 (0.87 1.96)

1.03 (0.70 1.53)

1.31 (0.87 1.96)

1.40 (0.92 2.15)

 Middle school or above vs. primary school or below

1.10 (0.70 1.73)

0.84 (0.56 1.27)

1.70* (1.13 2.58)

0.85 (0.58 1.26)

1.14 (0.75 1.71)

1.28 (0.83 1.97)

Per Capita Income RMB

1.00 (1.00 1.00)

1.000 (1.00 1.00)

1.00* (1.00 1.00)

1.00 (1.00 1.00)

1.00 (1.00 1.00)

1.00 (1.00 1.00)

 Excellent/very good/good vs. fair/poor

2.20*** (1.44 3.38)

0.53** (0.36 0.78)

0.64* (0.44 0.93)

0.65* (0.45 0.94)

1.64* (1.13 2.38)

1.29 (0.87 1.91)

Number of Chronic Conditions

1.12 (0.90 1.39)

0.91 (0.75 1.11)

0.83 (0.68 1.02)

0.87 (0.72 1.06)

1.10 (0.91 1.35)

1.10 (0.89 1.35)

Coordinate your use of medications

Make referrals

Didn’t experienced coordination problems

Received Secondary Prevention Services

Health professionals talked with you about things that can cause stress

Discuss with you about diet or exercise

 Guangzhou

1

1

1

1

1

1

 Shenzhen

1.11 (0.63 1.95)

2.22** (1.25 3.95)

0.60 (0.34 1.05)

0.90 (0.55 1.46)

2.32** (1.41 3.81)

2.62** (1.29 5.31)

 Dongguan

3.99** (1.76 9.05)

4.50*** (2.55 7.95)

3.52** (1.69 7.34)

1.46 (0.90 2.38)

3.65*** (2.18 6.11)

4.30** (1.86 9.93)

CHC vs. Hospital

0.55* (0.32 0.93)

0.86 (0.57 1.29)

0.85 (0.52 1.38)

1.43 (0.98 2.09)

0.99 (0.68 1.45)

0.45* (0.24 0.84)

Age (Mean)

1.01 (0.98 1.04)

1.00 (1.00 1.00)

1.00 (1.00 1.00)

1.00 (1.00 1.00)

1.00 (1.00 1.00)

1.00 (1.00 1.01)

Female vs male

1.00 (0.98 1.03)

0.88 (0.58 1.32)

1.39 (0.85 2.28)

0.74 (0.51 1.08)

1.00 (0.95 1.04)

1.01 (0.96 1.05)

Marital Status

Married vs. not married

0.61 (0.24 1.57)

2.19 (1.03 4.66)

0.93 (0.42 2.04)

0.84 (0.47 1.51)

1.14 (0.61 2.14)

0.74 (0.29 1.91)

Residence Status

Registered resident vs. non-registered resident

1.83 (1.05 3.20)

1.31 (0.82 2.08)

0.93 (0.54 1.61)

1.27 (0.82 1.95)

0.84 (0.55 1.28)

1.76 (0.92 3.34)

Current Occupation

Retired vs. others

0.46* (0.24 0.90)

0.48** (0.32 0.74)

1.16 (0.68 2.00)

0.88 (0.59 1.33)

0.84 (0.57 1.26)

1.33 (0.69 2.55)

Highest Education

Middle school or above vs. primary school or below

1.07 (0.59 1.95)

0.74 (0.47 1.16)

1.15 (0.67 1.99)

0.91 (0.60 1.37)

1.59* (1.04 2.43)

1.41 (0.75 2.64)

Per Capita Income RMB

1.00 (1.00 1.00)

1.00 (1.00 1.00)

1.00** (1.00 1.00)

1.00 (1.00 1.00)

1.00 (1.00 1.00)

1.00 (1.00 1.00)

Current Health Status

Excellent/very good/good vs. fair/poor

1.19 (0.70 2.04)

0.96 (0.64 1.46)

1.49 (0.88 2.50)

1.33 (0.91 1.95)

0.90 (0.62 1.32)

1.46 (0.77 2.74)

Number of Chronic Conditions

1.12 (0.85 1.48)

1.16 (0.93 1.45)

0.98 (0.76 1.26)

1.09 (0.90 1.34)

0.96 (0.78 1.17)

0.92 (0.68 1.24)