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Table 4 Provider and patient satisfaction with OPI

From: Shrinking the language accessibility gap: a mixed methods evaluation of telephone interpretation services in a large, diverse urban health care system

How satisfied are you with the following aspects of the over-the-phone interpretation? Percent reporting “Satisfied” or “Very satisfied”
  Providers (n = 127) Patients (n = 41)
Overall satisfaction 93 85
Timely access to interpreters/available in needed languages 92 83
Quality of interpretation 95 88
Professionalism of interpreters 92 83
Confidentiality of interpretation 91 -
Wait times 89 -
Technology and equipment availability 83 -
Training to use the program 72 -
Program coordination/management 70 -
Program reference materials 63 -
TC LHIN leadership 55 -
Relationship with doctor or health care provider - 93
Confidence in interpretation - 90
Your understanding of information provided during appointments - 90
Your ability to communicate with the doctor or health care provider - 90
Your comfort level during appointments - 85
Quality of telephone equipment - 76