Table 3 Perceived impact of loss of OPI
If the OP services were cut, what would be the impact to your organization? | % of providers (n = 127) |
|---|---|
Increased difficulty for staff to engage patients | 81 |
Decreased quality of care | 74 |
Decreased efficiency of care (time) | 71 |
Decreased use of phone interpretation | 68 |
Patient access to care would be compromised | 64 |
Increased financial cost to offer interpretation | 60 |
Impact on reputation of organization (organization would no longer be seen as accessible to non-English speaking patients) | 44 |
What would you do if the OPI services are not offered anymore by the organization where you received it? | % of Patients (n = 41) |
Ask a friend/family member to help me with interpretation | 49 |
Find a health care provider who speaks my language | 32 |
Stop going to the organization and find another one that offers interpretation | 20 |
Try to understand what providers say without the help of interpreters | 17 |
Don’t know | 17 |