Table 2 Effects of OPI on health care quality and patient engagement: perspectives of providers and patients
(5-point likert scale responses: significantly decreased, decreased, neither increased or decreased, increased, significantly increased) | ||
|---|---|---|
Providers (n = 127)* | Patients (n = 41) | |
How has the use of the OPI affected the following aspects of health care provision for patients who used the program? | Percent reporting “Improved” or “Significantly Improved” | |
Overall quality | ||
Overall quality of care | 84 | 85 |
Patient engagement with Providers/Care | ||
Patient’s comfort level | 72 | 72 |
Relationship between provider and patient | 71 | 68 |
The disclosure of patients | 68 | 72 |
Patient’s privacy | 67 | 51 |
Patient autonomy | 78 | - |
Patient engagement | 78 | - |
Patient access to you organization | 73 | - |
Understanding of information given during appointment | - | 87 |
Likelihood to ask questions during the visit | - | 84 |
Likelihood to recommend the health care organization to other friends and family who speak the same language | - | 82 |
Ability to schedule follow-up or future appointments on time | - | 75 |
Ability to follow health care provider’s instructions | - | 74 |