Client/patient perceptions of achieving equity in primary health care: a mixed methods study

Table 3 PPQC at the studied PHCUs in 2011 and 2013 compared with the national average in 2013

	National level 2013 (%)	PHCU 1 2013 (%)	PHCU 1 2011 (%)	PHCU 2 2013 (%)	PHCU 2 2011 (%)	PHCU 3 2013 (%)	PHCU 3 2011 (%)	PHCU 4 2013 (%)	PHCU 4 2011 (%)
Encounter	90	91	91	81	82	89	88	89	89
Participation	79	80	77	65	61	69	72	74	79
Information	77	80	74	71	67	71	73	70	82
Access	79	93	88	80	73	65	71	64	85
Trust	85	88	87	72	70	77	79	80	88
Usefulness	82	79	79	70	72	74	74	72	86
Recommend	83	82	80	61	59	75	78	80	88
Overall impression	72	70	71	60	59	62	66	67	70

ISSN: 1475-9276