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Table 3 Percentage highly rated responses to selected CAHPS® global ratings and composites for California and the nation

From: Controlling for race/ethnicity: a comparison of California commercial health plans CAHPS scores to NCBD benchmarks

Rating/Report White Black Asian/PI Hispanic Other All
CA Doctor * 51.4 61.9 43.9 53.5 52.8 51.3
  Plan * 43.7 53.3 38.9 47.2 39.5 43.9
  Care * 50.5 56.2 40.5 48.3 44.4 48.6
  Communication ^ 64.0 67.6 55.6 64.4 59.4 62.9
  Staff ^ 74.7 77.4 56.5 69.6 67.9 71.2
Nation Doctor * 52.5 57.4 50.0 56.4 54.6 53.0
  Plan * 41.6 46.8 38.3 47.7 38.3 42.1
  Care * 54.5 54.8 45.9 54.4 48.9 53.9
  Communication ^ 66.0 68.3 57.6 66.0 64.0 65.7
  Staff ^ 76.1 75.8 63.7 72.2 72.6 72.2
  1. * rating of 9 or 10
  2. ^ composite report score 90% of total possible
  3. Note: All categories were significantly different based on chi square test (p < 0.01)