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Table 3 Percentage highly rated responses to selected CAHPS® global ratings and composites for California and the nation

From: Controlling for race/ethnicity: a comparison of California commercial health plans CAHPS scores to NCBD benchmarks

Rating/Report

White

Black

Asian/PI

Hispanic

Other

All

CA

Doctor *

51.4

61.9

43.9

53.5

52.8

51.3

 

Plan *

43.7

53.3

38.9

47.2

39.5

43.9

 

Care *

50.5

56.2

40.5

48.3

44.4

48.6

 

Communication ^

64.0

67.6

55.6

64.4

59.4

62.9

 

Staff ^

74.7

77.4

56.5

69.6

67.9

71.2

Nation

Doctor *

52.5

57.4

50.0

56.4

54.6

53.0

 

Plan *

41.6

46.8

38.3

47.7

38.3

42.1

 

Care *

54.5

54.8

45.9

54.4

48.9

53.9

 

Communication ^

66.0

68.3

57.6

66.0

64.0

65.7

 

Staff ^

76.1

75.8

63.7

72.2

72.6

72.2

  1. * rating of 9 or 10
  2. ^ composite report score 90% of total possible
  3. Note: All categories were significantly different based on chi square test (p < 0.01)