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Table 2 Respondent characteristics as defined and categorized by CAHPS®

From: Controlling for race/ethnicity: a comparison of California commercial health plans CAHPS scores to NCBD benchmarks

Demographic California n = 9,952 Rest of nation* n = 113,320
Age (%)   
   18 - 34 16.8 15.9
   35 - 64 73.5 71.4
   ≥ 65 8.5 12.2
   Missing 1.3 0.5
Gender (%)   
   Male 44.0 40.8
   Missing 0.0 0.1
Race (%)   
   White 54.3 77.0
   Black 5.6 7.0
   Asian/Pacific Islander 11.4 3.3
   Hispanic 20.3 7.4
   Other** 5.3 3.2
   Missing 3.1 2.2
Insurance type (%)   
   HMO 67.1 48.0
   Non-HMO*** 32.9 52.0
Time in plan (%)   
   < 1 year 1.7 2.7
   1 < 2 years 9.8 12.7
   2 < 5 years 31.4 35.5
   ≥ 5 years 56.2 47.3
   Missing 1.0 1.9
Education level (%)   
   ≤ 8th grade 1.9 1.1
   Some high school 3.8 3.2
   High school graduate 21.7 24.9
   Some college (AA) 36.4 32.9
   College graduate (BA/BS) 17.2 18.2
   More than 4 year degree 17.1 18.6
   Missing 1.8 1.1
General Health Rating (%)   
   Excellent 17.3 17.7
   Very Good 41.0 40.0
   Good 30.0 31.6
   Fair 9.0 8.5
   Poor 1.5 1.4
   Missing 1.2 0.8
Do you have one person you think of as your personal doctor or nurse?   
   No 22.6 11.2
In the last 12 months (not counting times you went to an emergency room), how many times did you go to a doctor's office or clinic to get care for yourself?   
   None 24.1 14.4
  1. * "Rest of nation" is defined as all states except California
  2. **Includes American Indian, Other, and Multi-race
  3. ***non-HMO includes POS, PPO, Combined, and Other
  4. Note: All categories were significantly different based on chi square test (p < 0.01)