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Table 2 Respondent characteristics as defined and categorized by CAHPS®

From: Controlling for race/ethnicity: a comparison of California commercial health plans CAHPS scores to NCBD benchmarks

Demographic

California n = 9,952

Rest of nation* n = 113,320

Age (%)

  

   18 - 34

16.8

15.9

   35 - 64

73.5

71.4

   ≥ 65

8.5

12.2

   Missing

1.3

0.5

Gender (%)

  

   Male

44.0

40.8

   Missing

0.0

0.1

Race (%)

  

   White

54.3

77.0

   Black

5.6

7.0

   Asian/Pacific Islander

11.4

3.3

   Hispanic

20.3

7.4

   Other**

5.3

3.2

   Missing

3.1

2.2

Insurance type (%)

  

   HMO

67.1

48.0

   Non-HMO***

32.9

52.0

Time in plan (%)

  

   < 1 year

1.7

2.7

   1 < 2 years

9.8

12.7

   2 < 5 years

31.4

35.5

   ≥ 5 years

56.2

47.3

   Missing

1.0

1.9

Education level (%)

  

   ≤ 8th grade

1.9

1.1

   Some high school

3.8

3.2

   High school graduate

21.7

24.9

   Some college (AA)

36.4

32.9

   College graduate (BA/BS)

17.2

18.2

   More than 4 year degree

17.1

18.6

   Missing

1.8

1.1

General Health Rating (%)

  

   Excellent

17.3

17.7

   Very Good

41.0

40.0

   Good

30.0

31.6

   Fair

9.0

8.5

   Poor

1.5

1.4

   Missing

1.2

0.8

Do you have one person you think of as your personal doctor or nurse?

  

   No

22.6

11.2

In the last 12 months (not counting times you went to an emergency room), how many times did you go to a doctor's office or clinic to get care for yourself?

  

   None

24.1

14.4

  1. * "Rest of nation" is defined as all states except California
  2. **Includes American Indian, Other, and Multi-race
  3. ***non-HMO includes POS, PPO, Combined, and Other
  4. Note: All categories were significantly different based on chi square test (p < 0.01)