Table 1 Consumer assessments of healthcare providers and systems (CAHPS®) database questions and scales used
Global Rating Question | Scale | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
What number would you use to rate your personal doctor or nurse? | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ||
worst | best | ||||||||||||
What number would you use to rate your health plan? | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ||
worst | best | ||||||||||||
What number would you use to rate all your health care in the last 12 months? | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ||
worst | best | ||||||||||||
Composite: Staff Courtesy and Respect | Scale | ||||||||||||
In the last 12 months, how often did office staff at a doctor's office or clinic treat you with courtesy and respect? | Never | sometimes | usually | always | |||||||||
In the last 12 months, how often were office staff at a doctor's office or clinic as helpful as you thought they should be? | Never | sometimes | usually | always | |||||||||
Composite: Doctor Communication | Scale | ||||||||||||
In the last 12 months, how often did doctors or other health providers listen carefully to you? | Never | sometimes | usually | always | |||||||||
In the last 12 months, how often did doctors or other health providers explain things in a way you could understand? | Never | sometimes | usually | always | |||||||||
In the last 12 months, how often did doctors or other health providers show respect for what you had to say? | Never | sometimes | usually | always | |||||||||
In the last 12 months, how often did doctors or their health providers spend enough time with you? | Never | sometimes | usually | always | |||||||||