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Table 1 Consumer assessments of healthcare providers and systems (CAHPS®) database questions and scales used

From: Controlling for race/ethnicity: a comparison of California commercial health plans CAHPS scores to NCBD benchmarks

Global Rating Question Scale
What number would you use to rate your personal doctor or nurse? 0 1 2 3 4 5 6 7 8 9 10
  worst         best
What number would you use to rate your health plan? 0 1 2 3 4 5 6 7 8 9 10
  worst         best
What number would you use to rate all your health care in the last 12 months? 0 1 2 3 4 5 6 7 8 9 10
  worst         best
Composite: Staff Courtesy and Respect Scale           
In the last 12 months, how often did office staff at a doctor's office or clinic treat you with courtesy and respect? Never sometimes usually always
In the last 12 months, how often were office staff at a doctor's office or clinic as helpful as you thought they should be? Never sometimes usually always
Composite: Doctor Communication Scale           
In the last 12 months, how often did doctors or other health providers listen carefully to you? Never sometimes usually always
In the last 12 months, how often did doctors or other health providers explain things in a way you could understand? Never sometimes usually always
In the last 12 months, how often did doctors or other health providers show respect for what you had to say? Never sometimes usually always
In the last 12 months, how often did doctors or their health providers spend enough time with you? Never sometimes usually always