|
What number would you use to rate your personal doctor or nurse?
|
0
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
| |
worst
| | | | | | | |
best
|
|
What number would you use to rate your health plan?
|
0
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
| |
worst
| | | | | | | |
best
|
|
What number would you use to rate all your health care in the last 12 months?
|
0
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
| |
worst
| | | | | | | |
best
|
|
Composite: Staff Courtesy and Respect
|
Scale
| | | | | | | | | | |
|
In the last 12 months, how often did office staff at a doctor's office or clinic treat you with courtesy and respect?
|
Never
|
sometimes
|
usually
|
always
|
|
In the last 12 months, how often were office staff at a doctor's office or clinic as helpful as you thought they should be?
|
Never
|
sometimes
|
usually
|
always
|
|
Composite: Doctor Communication
|
Scale
| | | | | | | | | | |
|
In the last 12 months, how often did doctors or other health providers listen carefully to you?
|
Never
|
sometimes
|
usually
|
always
|
|
In the last 12 months, how often did doctors or other health providers explain things in a way you could understand?
|
Never
|
sometimes
|
usually
|
always
|
|
In the last 12 months, how often did doctors or other health providers show respect for what you had to say?
|
Never
|
sometimes
|
usually
|
always
|
|
In the last 12 months, how often did doctors or their health providers spend enough time with you?
|
Never
|
sometimes
|
usually
|
always
|
