Table 2 Indicators of perceived quality of care by domain
Indicators of perceived quality of care | |
|---|---|
Domain 1: Perceived availability of health care providers, supplies, and physical resources | Domain 4: Perceived financial and physical accessibility to care |
Medical supplies and equipment are sufficient | Alternative payment options are available |
Rooms are sufficient | The cost of services is manageable |
Adequate/appropriate health care providers for women | The cost of prescribed drugs is manageable |
There is sufficient high quality health care providers | Distance to the facility is accessible |
Medicine for all illnesses is always available | Health care providers give sufficient time to their patients |
Domain 2: Perceived quality of health care delivery | Domain 5: Perceived quality of physical structure of facility |
Health care providers conduct quality diagnostic exams | Health facility is clean and orderly |
Health care providers make appropriate drug prescriptions | Easy to identify location of specific services at facility |
The quality of drugs prescribed is good | Patients feel comfortable and safe while waiting |
Treatment provided is efficient and effective | |
Domain 3: Perceived quality of health care provider conduct | |
Health care providers show compassion and support for patients | |
Health care providers are respectful to patients | |
Health care providers provide quality follow-up care | |
Health care providers are welcoming during consultations | |
Health care providers respect patient confidentiality | |
Facility assistants are friendly and helpful to patients | |
Facility assistants respond to patients questions | |